Frequently Asked Questions

We understand that plans can change, and we always do our best to accommodate! However, because our sitters reserve time specifically for your pets, we have the following cancellation policy in place:

(Dog Walks & Drop-In Visits)

• Cancellations made less than 24 hours before the scheduled service will incur a 50% charge.
• Cancellations made the morning of service will incur a 100% charge.

(Overnights, Farm Sitting & Extended Drop-In Visits)

• A $50 non-refundable deposit is required at the time of booking.
• Dates are not secured until the deposit has been received.

Cancellation Terms for Advanced Services during non-holiday and non-summer time periods: (not including $50 non-refundable, non-creditable retainer)

• 8 or more days’ notice for cancellation prior to reservation: FULL REFUND GIVEN TO CLIENT. 
• 4-7 days’ notice for cancellation: 50 % OF TOTAL FEE REFUNDED TO CLIENT. 
• 3 or fewer days’ notice for cancellation: NO REFUND GIVEN TO CLIENT; FULL RESERVATION FEE WILL BE CHARGED TO CLIENT.

During pet sitting over major national holidays and the summer period between 

June 1-Sept 10, or for pet sitting reservations that are longer than 20 days in length, Devon’s Pet Care cancellation policy is as follows:  (not including $50 non-refundable, non-creditable retainer)

• 20 or more days’ notice for cancellation prior to reservation: FULL REFUND GIVEN TO CLIENT. 
• 14 days’ notice for cancellation: 50% OF TOTAL FEE REFUNDED TO CLIENT. 
• 7 or fewer days’ notice for cancellation: NO REFUND GIVEN TO CLIENT; FULL RESERVATION FEE WILL BE CHARGED TO CLIENT.

We require a $50 non-refundable deposit for all Advanced Service bookings. Please note that your dates are not secured until the deposit has been received.

Because we can only accommodate one advanced service at a time, this policy helps us maintain a consistent schedule. The deposit also ensures your sitter is fairly compensated in the event of a cancellation.

We truly appreciate your understanding and cooperation!

We accept Cash, Venmo, and Zelle. Payment in full is required by Friday of each week for services rendered during that current Monday–Sunday period. Late or unpaid balances may result in a pause in future scheduling until the balance is cleared. Payment for all Advanced Services is due in full before or on first day of service before our first visit.

We proudly serve all of Passaic County and Sussex County, NJ!
We also cover select areas of Orange County, NY, and Bergen County, NJ.

If you’re unsure whether we service your location, send us a message — we’re happy to check!

A holiday fee applies to services scheduled on or around the following dates:

• New Year’s Eve & New Year’s Day
• Easter Sunday 
• Memorial Day 
• Independence Day (July 4th)
• Labor Day
• Thanksgiving Day & The Friday after
• Christmas Eve & Christmas Day